Refund Policy
The short version. You can play the first hand free before you pay a cent, so purchases of the digital game are final. If something went wrong on our end and you cannot access what you bought, we will fix it or refund you. If you are unhappy, email us before you do anything else — we would rather sort it out with you directly.
Why sales are final
Ice Cream Dream is digital. Access is delivered immediately, and once it is delivered it cannot be returned.
That is why we give the game away before we sell it. Anyone can play the first hand free, on any phone, with no card and no account. You see the real cards, the real format and the real experience before any money changes hands.
Because you can try it first, purchases of the digital game are final once access has been delivered.
When we will refund you
We are not looking for technicalities. You will get your money back if:
- You paid and cannot access the game. If we cannot get it working for you, we refund you in full.
- You were charged twice, or charged an amount that does not match the price shown.
- You were charged by mistake — for example someone else used your card without permission. Tell us and we will sort it out.
Talk to us first
If you are unhappy with your purchase for any reason, email [email protected] and tell us what happened.
We are a small operation and we read every message. We would much rather hear from you and make it right than have you go to your bank. In practice, most things are fixable.
Refunds end access
If a purchase is refunded, the access it paid for ends. Continuing to use a refunded access link is a breach of our Terms of Service.
How refunds are made
Approved refunds go back to the original payment method through Stripe. Depending on your bank, it usually takes five to ten business days to appear.
Physical products
We do not currently sell physical goods directly. When we do, this policy will be updated with terms for returns and shipping before anything goes on sale.
Events and partner bookings
Hosted events, venue programming and partner agreements are arranged individually and are covered by their own written agreement, not by this policy.
Contact
[email protected]
We reply to every email, usually within two business days.